Practice Overview

Thank you for choosing Renewed Mind Works. We are committed to providing thoughtful, ethical, and evidence-based psychiatric care through telehealth.

The following information outline important policies to ensure our work together is clear, respectful, and sustainable.

Accepted Insurance & Payment

We do NOT accept Medicaid or Medicare. We accept commercial insurance through Alma and Headway.

A valid credit card must be entered into your Alma or Headway profile before your appointment or it will be cancelled.

Self-pay clients will be invoiced before each session.

Unpaid balances must be cleared before additional sessions can be scheduled.

No-Show & Late Cancellation Policy

Appointments cancelled with less than 24 hours’ notice or missed entirely will incur a $100 no-show fee. This fee is not billable to insurance and will be charged to the card on file.

Controlled Substances Policy

We do not prescribe controlled substances (e.g., Adderall, Xanax, Klonopin) at the first visit.

Patient must have a documented diagnosis OR complete a QbCheck test (home-based, often covered by insurance) before stimulants can be considered.

Controlled substances are prescribed only when clinically appropriate and are never guaranteed.

Phone Calls, Communication Boundaries & Paperwork Requests

Phone calls longer than 10 minutes will be billed as a session.

Excessive or repeated phone calls over 10 minutes will be treated as clinical visits and billed accordingly.

All paperwork requests (e.g., FMLA, letters, accommodation forms) must be discussed during a scheduled appointment. No documentation will be completed outside of a visit.

For brief non-urgent updates, please use the secure messaging platform (Spruce Health) or your patient portal.

Refill Requests & Medication Policies

Medication refills should be requested during your appointment.

We do not honor early refill requests, report lost/stolen medications, or send in prescriptions outside of regular business hours.

Regular follow-up appointments are required for ongoing prescriptions.

Communication Guidelines

Standard response time is within 1-2 business days.

Do not use messaging platforms for emergencies or clinical decisions.

For urgent concerns: call 911 or go to your nearest emergency room.

Patient Acknowledgment

New patients will be asked to sign confirming that they’ve read and understand the policies above.